VCC Live to Vivocha
migration service

Extremely easy , no special expertise or programming required. A complete VCC Live to Vivocha data migration tool.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've handled all major peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from VCC Live to Vivocha

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in Vivocha.

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Retained connection between object and people

When migrating your records from VCC Live to Vivocha we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from VCC Live to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from VCC Live to Vivocha work

  • Get ready

    Sign up and go to our migration wizard.

  • Select and connect your VCC Live support desk with HDM.

  • Connect Vivocha

    Give access to your Vivocha account.

  • Clarify your requirements

    Let us know what aspects of your migration you need to adjust

  • Get your preferences estimated

    We will investigate your application and send you with a price range and a scope of tasks.

  • Migrate from VCC Live to Vivocha everything

    Migrate all your customer service information in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Vivocha import

Our team would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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Help Desk Migration service


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