VCC Live to UseDesk
migration service

Trouble-free , no special knowledge or programming required. A complete VCC Live to UseDesk data migration instrument.

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The best VCC Live to UseDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose what data you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target system and enjoy the wonders happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost critical customer support information.
Effortless process

No need to worry about scripting or constantly control each piece of info transferred.

Just link both platforms, pick what you want to migrate and let the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you left it.

Security is priority

You data is key which is why we designed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except producing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from VCC Live to UseDesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in UseDesk.

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When migrating your records from VCC Live to UseDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to UseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to UseDesk work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from VCC Live to UseDesk.

  • Complete the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect UseDesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to UseDesk all data

    Once everything's tested, find a quiet time with the least load on the support team and begin migrating from VCC Live to UseDesk.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your UseDesk import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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