VCC Live to Trakdesk
migration service

Effortless , no special skill set or coding required. A complete VCC Live to Trakdesk data migration instrument.

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Your best tool for VCC Live to Trakdesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket is missing critical customer support details.
Simple and easy process

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just link both platforms, choose what you need to take to a new database and let the Migration Wizard deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you left it.

Security is priority

You data is everything which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You’re in charge

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to select what goes where, when it starts, and how.

Our software took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to Trakdesk

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Trakdesk.

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Retained connection between object and people

When migrating your data from VCC Live to Trakdesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to Trakdesk work

  • Prepare

    Sign-up and go to our migration service.

  • Pick and link your VCC Live support desk with HDM.

  • Connect Trakdesk

    Give the right to access your Trakdesk account.

  • Describe your needs

    Let us know what aspects of your migration you would like to fine-tune

  • Have your requirements estimated

    We will investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from VCC Live to Trakdesk everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Trakdesk import

Our staff would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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