VCC Live to ThinkOwl
migration service

Trouble-free , no special know how or programming required. A complete VCC Live to ThinkOwl data migration tool.

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The best VCC Live to ThinkOwl tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just pick the records you need to transfer and start the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new solution and see the wonders happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost critical customer support information.
Automated tool

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool simple to use as it can possibly be.

Link the help desks, choose data, click ok, and the migration is ready!

Data maintenance

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can access to your passwords or records.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks you will be able to choose the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from VCC Live to ThinkOwl

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in ThinkOwl.

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Maintained connection between object and people

When migrating your records from VCC Live to ThinkOwl we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to ThinkOwl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to ThinkOwl work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect VCC Live

    Select and link your VCC Live service desk with HDM.

  • Grant the right to access your ThinkOwl account.

  • Outline your needs

    Let us know what aspects of your migration you wish to fine-tune

  • Have your preferences estimated

    We will analyze your case and send you with a price range and a scope of tasks.

  • Migrate from VCC Live to ThinkOwl everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your ThinkOwl import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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