VCC Live to SysAid
migration service
Smooth , no special expertise or coding required. A complete VCC Live to SysAid data migration software.
VCC Live to SysAid
Your best tool for VCC Live to SysAid data migration
No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Skip the platform analysis and code development processes. Just pick customer info you need to move and set off with the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new solution and observe the magic happening.Record completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer support details.Easy process
You don’t have to bother about coding or continuously watch each record moved.
Just link both platforms, pick what you want to take to a new database and allow the system deal with the remainder.
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.
You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you left it.
Data safety is paramount
Information is key which is why we designed a tool that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
Record mapping
Pick records that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.
Guided migration
If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Outside of providing great customer service, we always strive to improve our customer service.
As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the core experience.
Reasons to use Help Desk Migration to switch from VCC Live to SysAid
Strong safety of your data
The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in SysAid.Next
Sustained association between object and people
When migrating your data from VCC Live to SysAid we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from VCC Live to SysAid
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from VCC Live to SysAid work
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Prepare
Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from VCC Live to SysAid.
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Connect VCC Live
Fill out the form with necessary credentials to make it possible for our data migration tool to access information from your current help desk.
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Connect SysAid
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
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Choose objects
Select the records you want to migrate and set the ticket fields mapping, so the records could be migrated according to your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to SysAid all data
When everything's tested out, determine a quiet time with the minimal load on the support staff and start migrating from VCC Live to SysAid.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your SysAid import
Our staff would be more than happy to run a personalized migration in case you have particular requirements.
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