VCC Live to Sugester
migration service

Trouble-free , no special know how or coding required. A complete VCC Live to Sugester data migration tool.

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The best VCC Live to Sugester tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on the records you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and see the magic happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket is missing essential customer support details.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach both platforms, choose what you need to migrate and allow the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is everything which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to choose what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from VCC Live to Sugester

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in Sugester.

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Retained association between object and people

When migrating your records from VCC Live to Sugester we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Sugester

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Sugester work

  • Get ready

    Register and go to our migration tool.

  • Choose and link your VCC Live support desk with HDM.

  • Connect Sugester

    Grant access to your Sugester account.

  • Explain your needs

    Let us know exactly what components of your migration you wish to adjust

  • Have your requirements estimated

    We will analyze your case and get back to you with a price and a scope of tasks.

  • Migrate from VCC Live to Sugester all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Sugester import

Our team would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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