VCC Live to SMART SERVICE DESK ITSM
migration service

Extremely easy , no special skill set or programming required. A complete VCC Live to SMART SERVICE DESK ITSM data migration tool.

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The best VCC Live to SMART SERVICE DESK ITSM tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick customer info you need to transfer and start the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the target solution and observe the wonders happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket is missing essential customer support information.
Easy process

No need to worry about coding or constantly control each record moved.

Just attach your source and target, tick what you need to take to a new database and let the tool do the rest for you.

Data maintenance

Your customer data comes unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our staff members can access to your passwords or records.

You may be sure that with HDM no hacker attacks will take place.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick the data arrangement, when it goes, and how.

Our developers considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to offer the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from VCC Live to SMART SERVICE DESK ITSM

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in SMART SERVICE DESK ITSM.

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Maintained relation between object and people

When migrating your records from VCC Live to SMART SERVICE DESK ITSM we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to SMART SERVICE DESK ITSM work

  • Get ready

    Sign-up and go to our migration software.

  • Choose and link your VCC Live service desk with HDM.

  • Grant the right to access your SMART SERVICE DESK ITSM account.

  • Express your requirements

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Have your preferences estimated

    We shall analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from VCC Live to SMART SERVICE DESK ITSM all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your SMART SERVICE DESK ITSM import

Our team would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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