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VCC Live to SimplyDesk
migration service

Trouble-free , no special skill set or programming required. A complete VCC Live to SimplyDesk data migration tool.

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The best VCC Live to SimplyDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose the records you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target system and see the magic happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost essential customer service information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool simple to use as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Data maintenance

Your customer data migrates unite and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have access to your credentials or records.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to choose what goes where, when it goes, and how.

Our software considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to offer the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from VCC Live to SimplyDesk

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in SimplyDesk.

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When migrating your records from VCC Live to SimplyDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to SimplyDesk work

  • Get ready

    Register and go to our migration wizard.

  • Connect VCC Live

    Choose and connect your VCC Live service desk with HDM.

  • Connect SimplyDesk

    Grant the right to access your SimplyDesk account.

  • Describe your needs

    Let us know what elements of your migration you would like to adjust

  • Get your preferences estimated

    We will investigate your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from VCC Live to SimplyDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SimplyDesk import

Our team would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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