VCC Live to Simple IT Helpdesk
migration service

Trouble-free , no special knowledge or coding required. A complete VCC Live to Simple IT Helpdesk data migration tool.

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The best VCC Live to Simple IT Helpdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on what data you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and enjoy the miracle happening.
Data completion
Migrate your help desk info in full to make sure that no ticket is missing essential customer service details.
Effortless process

No need to worry about coding or constantly control each piece of info moved.

Just link both platforms, pick what you need to take to a new database and allow the system do the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we developed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in control

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to select what goes where, when it starts, and how.

Our tech engineers took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Except providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from VCC Live to Simple IT Helpdesk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Simple IT Helpdesk.

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When migrating your records from VCC Live to Simple IT Helpdesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Simple IT Helpdesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Pick and connect your VCC Live support desk with HDM.

  • Connect Simple IT Helpdesk

    Give the right to access your Simple IT Helpdesk account.

  • Clarify your business needs

    Let us understand precisely what parts of your migration you wish to adjust

  • Have your requirements estimated

    We shall analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from VCC Live to Simple IT Helpdesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Simple IT Helpdesk import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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