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VCC Live to SherpaDesk
migration service

Effortless , no special skill set or programming required. A complete VCC Live to SherpaDesk data migration tool.

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Your best tool for VCC Live to SherpaDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just choose what data you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the new system and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we ensured that our tool user friendly as possible.

Link the platforms, choose records, click ok, and you’re done!

Intact connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you left it.

Security is priority

Information is key which is why we developed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer service, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to SherpaDesk

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in SherpaDesk.

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Maintained association between object and people

When migrating your data from VCC Live to SherpaDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to SherpaDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to SherpaDesk work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from VCC Live to SherpaDesk.

  • Connect VCC Live

    Fill in the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect SherpaDesk

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SherpaDesk everything

    Once everything's validated, choose a quiet time with the minimal load on the support department and begin migrating from VCC Live to SherpaDesk.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your SherpaDesk import

Our staff would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

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