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VCC Live to ServiceDesk Plus
migration service

Trouble-free , no special know how or programming required. A complete VCC Live to ServiceDesk Plus data migration instrument.

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The best VCC Live to ServiceDesk Plus tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick what data you need to move and start the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost vital customer support information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we ensured that our tool accessible as it can possibly be.

Attach the platforms, choose data, click ok, and the migration is ready!

Data maintenance

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can access to your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select the data arrangement, when it goes, and how.

Our software considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to propose the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from VCC Live to ServiceDesk Plus

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in ServiceDesk Plus.

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Sustained relation between object and people

When migrating your records from VCC Live to ServiceDesk Plus we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to ServiceDesk Plus work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from VCC Live to ServiceDesk Plus.

  • Fill out the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect ServiceDesk Plus

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ServiceDesk Plus all data

    Once everything's validated, determine a quiet time with the least load on the support team and start migrating from VCC Live to ServiceDesk Plus.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your ServiceDesk Plus import

Our team would be more than happy to perform a customized migration if you have particular requirements.
Get a price estimation

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