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VCC Live to SolarWinds Service Desk (Samanage)
migration service

Extremely easy , no special knowledge or programming required. A complete VCC Live to SolarWinds Service Desk (Samanage) data migration instrument.

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The best VCC Live to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on what data you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and enjoy the wonders happening.
Data completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer service information.
Automated tool

Scared that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool simple to use as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

Information is everything which is why we created a tool that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from VCC Live to SolarWinds Service Desk (Samanage)

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in SolarWinds Service Desk (Samanage).

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Sustained connection between object and people

When migrating your records from VCC Live to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from VCC Live to SolarWinds Service Desk (Samanage).

  • Complete the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    Once everything's tested, find a quiet time with the minimal load on the support staff and begin migrating from VCC Live to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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