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VCC Live to RingCentral Engage Digital
migration service

Smooth , no special know how or programming required. A complete VCC Live to RingCentral Engage Digital data migration software.

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Your best tool for VCC Live to RingCentral Engage Digital data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Simply pick what data you need to move and set off with the transition immediately.
Simple transition process
No tech expertise required. Just choose what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket is missing critical customer support information.
Automated migration

Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Connect the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we designed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to select what goes where, when it starts, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to RingCentral Engage Digital

Castle gates

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in RingCentral Engage Digital.

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Retained association between object and people

When migrating your data from VCC Live to RingCentral Engage Digital we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to RingCentral Engage Digital

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to RingCentral Engage Digital work

  • Prepare

    Register and go to our migration software.

  • Opt and link your VCC Live service desk with HDM.

  • Connect RingCentral Engage Digital

    Give access to your RingCentral Engage Digital account.

  • Detail your requirements

    Let us know exactly what parts of your migration you want to modify

  • Get your needs estimated

    We will investigate your application and send you with a cost and a scope of tasks.

  • Migrate from VCC Live to RingCentral Engage Digital all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your RingCentral Engage Digital import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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