VCC Live to Rhino Support
migration service

Effortless , no special know how or coding required. A complete VCC Live to Rhino Support data migration instrument.

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Your best tool for VCC Live to Rhino Support data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to transfer and start the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost vital customer support details.
Simple and easy process

No need to worry about coding or constantly control each piece of info transferred.

Just attach both platforms, choose what you want to take to a new database and let the Migration Wizard do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you expected.

Security is paramount

Information is key which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to Rhino Support

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right destinations in Rhino Support.

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Sustained connectivity between object and people

When migrating your data from VCC Live to Rhino Support we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Rhino Support

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to Rhino Support work

  • Prepare

    Register and go to our migration service.

  • Connect VCC Live

    Select and link your VCC Live support desk with HDM.

  • Connect Rhino Support

    Grant access to your Rhino Support account.

  • Explain your needs

    Let us know what aspects of your migration you want to tweak

  • Get your requirements estimated

    We will investigate your case and get back to you with a price range and a scope of work.

  • Migrate from VCC Live to Rhino Support all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Rhino Support import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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