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VCC Live to Remedy IT Service Management
migration service

Trouble-free , no special know how or programming required. A complete VCC Live to Remedy IT Service Management data migration tool.

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The best VCC Live to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just decide on customer info you need to move and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and observe the magic happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost essential customer support information.
Automated tool

Worried that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool simple to use as possible.

Attach the help desks, pick records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we developed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from VCC Live to Remedy IT Service Management

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in Remedy IT Service Management.

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Sustained connection between object and people

When migrating your records from VCC Live to Remedy IT Service Management we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Remedy IT Service Management work

  • Get ready

    Sign-up and go to our migration software.

  • Connect VCC Live

    Select and link your VCC Live service desk with HDM.

  • Grant the right to access your Remedy IT Service Management account.

  • Clarify your business needs

    Let us know what components of your migration you would like to fine-tune

  • Have your requirements estimated

    We'll analyze your application and send you with a price range and a scope of work.

  • Migrate from VCC Live to Remedy IT Service Management all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Remedy IT Service Management import

Our team would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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