VCC Live to Pega Customer Service
migration service
Trouble-free , no special knowledge or coding required. A complete VCC Live to Pega Customer Service data migration tool.
VCC Live to Pega Customer Service
The best VCC Live to Pega Customer Service tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Skip the system analysis and tool development processes. Just decide on what data you need to transfer and set off with the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and enjoy the wonders happening.Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer support details.Effortless procedure
No need to worry about scripting or constantly watch each piece of info transferred.
Just attach both platforms, pick what you want to take to a new database and let the system deal with the remainder.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.
You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you expected.
Data safety is paramount
Information is everything which is why we created a system that will keep your customer records safe and sound.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
You’re in control
Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Except providing great customer service, we always aim to develop our customer service.
As a company, we want you to experience best possible service, which is why we are always putting so much effort to enhance the general experience.
Why you should use Help Desk Migration to switch from VCC Live to Pega Customer Service
Strong security of your records
The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in Pega Customer Service.Next
Maintained relation between object and people
When migrating your records from VCC Live to Pega Customer Service we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from VCC Live to Pega Customer Service
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from VCC Live to Pega Customer Service work
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Get ready
Sign-up and go to our migration service.
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Link VCC Live
Pick and link your VCC Live support desk with HDM.
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Link Pega Customer Service
Give access to your Pega Customer Service account.
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Detail your needs
Let us understand precisely what components of your migration you wish to tweak
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Have your preferences estimated
We'll research your case and send you with a total price and a scope of work.
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Migrate from VCC Live to Pega Customer Service all data
Transfer all your customer service information in a single push.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your Pega Customer Service import
Our team would be more than happy to run a personalized migration in case you have specific demands.
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