VCC Live to Paldesk
migration service

Trouble-free , no special knowledge or programming required. A complete VCC Live to Paldesk data migration instrument.

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The best VCC Live to Paldesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick the records you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and see the magic happening.
Data completion
Move your help desk data in full to ensure that no ticket has lost essential customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool user friendly as possible.

Link the help desks, choose data, click ok, and you’re done!

Data dependency

Your customer data migrates unite and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have access to your passwords or records.

You can be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to choose the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we work to offer the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from VCC Live to Paldesk

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in Paldesk.

Next

When migrating your records from VCC Live to Paldesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Paldesk work

  • Get ready

    Sign up and go to our migration software.

  • Connect VCC Live

    Opt and connect your VCC Live service desk with HDM.

  • Grant access to your Paldesk account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you want to adjust

  • Have your preferences estimated

    We will investigate your application and send you with a price range and a scope of tasks.

  • Migrate from VCC Live to Paldesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Paldesk import

Our team would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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