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VCC Live to Magento Mirasvit HelpDesk MX
migration service

Extremely easy , no special knowledge or coding required. A complete VCC Live to Magento Mirasvit HelpDesk MX data migration tool.

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The best VCC Live to Magento Mirasvit HelpDesk MX tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply decide on customer info you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target platform and observe the miracle happening.
Data completion
Migrate your help desk info in full to make certain that no ticket has lost essential customer support information.
Automated tool

Worried that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool accessible as it can possibly be.

Link the platforms, pick data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always strive to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from VCC Live to Magento Mirasvit HelpDesk MX

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right places in Magento Mirasvit HelpDesk MX.

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Maintained connectivity between object and people

When migrating your records from VCC Live to Magento Mirasvit HelpDesk MX we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Magento Mirasvit HelpDesk MX

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Magento Mirasvit HelpDesk MX work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from VCC Live to Magento Mirasvit HelpDesk MX.

  • Fill in the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Connect Magento Mirasvit HelpDesk MX

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento Mirasvit HelpDesk MX everything

    Once everything's validated, find a quiet time with the least load on the support department and begin migrating from VCC Live to Magento Mirasvit HelpDesk MX.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Magento Mirasvit HelpDesk MX import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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