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VCC Live to Kapdesk
migration service

Smooth , no special expertise or coding required. A complete VCC Live to Kapdesk data migration tool.

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Your best tool for VCC Live to Kapdesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick the records you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and see the miracle happening.
Record completion
Move your help desk data in full to make sure that no ticket has lost critical customer support information.
Automated migration

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.

Connect the help desks, select data, click ok, and the migration is ready!

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your credentials or records.

You can be certain with HDM no hacker attacks will take place.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we aim to deliver the most effective migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from VCC Live to Kapdesk

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Kapdesk.

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Retained connection between object and people

When migrating your data from VCC Live to Kapdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to Kapdesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect VCC Live

    Choose and link your VCC Live service desk with HDM.

  • Connect Kapdesk

    Grant access to your Kapdesk account.

  • Explain your requirements

    Let us understand precisely what parts of your migration you wish to modify

  • Have your preferences estimated

    We'll investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from VCC Live to Kapdesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kapdesk import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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