VCC Live to HESK
migration service
Extremely easy , no special knowledge or programming required. A complete VCC Live to HESK data migration tool.
VCC Live to HESK
The best VCC Live to HESK tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and tool development processes. Simply choose customer info you need to migrate and start the transition right away.Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and observe the miracle happening.Data completion
Transfer your help desk info in full to make sure that no ticket is missing vital customer service information.Automated tool
Worried that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool user friendly as it can possibly be.
Link the help desks, pick data, click ok, and you’re done!
Intact data links
From sender information to phone number connection, all you records will keep their prior connections intact.
You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you where you expected.
Security is paramount
Information is everything which is why we developed a tool that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.
Record mapping
Select data that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Good service first
Apart from providing great customer service, we always strive to improve our customer service.
As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to increase the general experience.
Why you should use Help Desk Migration to switch from VCC Live to HESK
Strong safety of your records
The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in HESK.Next
Sustained association between object and people
When migrating your records from VCC Live to HESK we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from VCC Live to HESK
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from VCC Live to HESK work
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Get ready
Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from VCC Live to HESK.
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Link VCC Live
Fill in the form with required credentials to permit our data migration tool to access records from your current help desk.
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Link HESK
Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.
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Choose objects
Select the information you need to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences
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Migrate limited amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to HESK everything
Once everything's tested out, find a quiet time with the least load on the support department and begin migrating from VCC Live to HESK.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your HESK import
Our team would be more than happy to run a custom migration in case you have particular needs.
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