VCC Live to HelpSite
migration service

Effortless , no special expertise or programming required. A complete VCC Live to HelpSite data migration instrument.

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Your best tool for VCC Live to HelpSite data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target platform and observe the miracle happening.
Record completion
Move your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool simple to use as possible.

Link the platforms, select records, click ok, and you’re done!

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you expected.

Security is priority

Information is key which is why we designed a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our tech engineers took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from VCC Live to HelpSite

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in HelpSite.

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When migrating your data from VCC Live to HelpSite we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to HelpSite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to HelpSite work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and connect your VCC Live support desk with HDM.

  • Grant the right to access your HelpSite account.

  • Clarify your needs

    Let us know exactly what parts of your migration you need to adjust

  • Get your needs estimated

    We'll research your case and get back to you with a cost and a scope of work.

  • Migrate from VCC Live to HelpSite all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your HelpSite import

Our staff would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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