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VCC Live to HelpShift
migration service

Trouble-free , no special know how or coding required. A complete VCC Live to HelpShift data migration instrument.

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The best VCC Live to HelpShift tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick what data you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and enjoy the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Easy process

You don’t have to bother about coding or continuously control each record moved.

Just attach both platforms, tick what you need to migrate and let the tool deal with the remainder.

Intact connections

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks you will be able to select the data arrangement, when it goes, and how.

Our software took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Apart from providing great customer service, we always strive to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from VCC Live to HelpShift

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in HelpShift.

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Retained relation between object and people

When migrating your records from VCC Live to HelpShift we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to HelpShift work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from VCC Live to HelpShift.

  • Connect VCC Live

    Fill out the form with required credentials to allow our data migration tool to retrieve information from your current help desk.

  • Connect HelpShift

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpShift all data

    When everything's tested, find a quiet time with the least load on the support department and begin migrating from VCC Live to HelpShift.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
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Select how you want to proceed
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Option #1: fully automated process
Automated data migration
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According to the platforms you've selected, you can migrate:
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Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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We'll get back to you as soon as we have the estimate ready.

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Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
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Let an expert perform your HelpShift import

Our team would be more than happy to perform a custom migration if you have particular requirements.
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Help Desk Migration service


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