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VCC Live to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Effortless , no special skill set or programming required. A complete VCC Live to Freshdesk data migration instrument.

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Your best tool for VCC Live to Freshdesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just choose what data you need to move and start the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing vital customer support information.
Effortless process

No need to worry about coding or continuously watch each piece of info transferred.

Just attach both platforms, choose what you need to migrate and allow the tool deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you expected.

Security is paramount

You data is everything which is why we designed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to select what goes where, when it goes, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to Freshdesk

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in Freshdesk.

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Maintained connection between object and people

When migrating your data from VCC Live to Freshdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to Freshdesk work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from VCC Live to Freshdesk.

  • Fill out the form with required credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk all data

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from VCC Live to Freshdesk.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
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Let a professional perform your Freshdesk import

Our staff would be more than happy to perform a customized migration in case you have particular needs.
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