VCC Live to elevio
migration service

Effortless , no special know how or programming required. A complete VCC Live to elevio data migration tool.

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Your best tool for VCC Live to elevio data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and observe the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket has lost critical customer support information.
Easy process

You don’t have to bother about coding or continuously watch each record transferred.

Just link both platforms, tick what you want to migrate and allow the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer service, we always strive to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to elevio

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in elevio.

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Sustained connectivity between object and people

When migrating your data from VCC Live to elevio we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to elevio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to elevio work

  • Prepare

    Sign up and go to our migration software.

  • Connect VCC Live

    Pick and link your VCC Live service desk with HDM.

  • Grant the right to access your elevio account.

  • Outline your needs

    Let us know what aspects of your migration you wish to adjust

  • Have your needs estimated

    We'll research your application and send you with a price and a scope of work.

  • Migrate from VCC Live to elevio everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your elevio import

Our staff would be more than happy to perform a personalized migration if you have special demands.
Get a price estimation

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