VCC Live to eGain Suite
migration service

Effortless , no special expertise or programming required. A complete VCC Live to eGain Suite data migration software.

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Your best tool for VCC Live to eGain Suite data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and enjoy the wonders happening.
Record completion
Migrate your help desk info in full to make certain that no ticket is missing critical customer service details.
Effortless process

You don’t have to bother about coding or constantly control each piece of info transferred.

Just link your source and target, choose what you want to migrate and let the system deal with the rest for you.

Data dependency

Your customer info comes complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees have see your credentials or other information.

You may be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we strive to deliver the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from VCC Live to eGain Suite

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right destinations in eGain Suite.

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Maintained association between object and people

When migrating your data from VCC Live to eGain Suite we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VCC Live to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to eGain Suite work

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your VCC Live support desk with HDM.

  • Connect eGain Suite

    Give the right to access your eGain Suite account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you wish to adjust

  • Get your requirements estimated

    We will investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from VCC Live to eGain Suite everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your eGain Suite import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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