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VCC Live to EBC Group
migration service

Trouble-free , no special skill set or programming required. A complete VCC Live to EBC Group data migration instrument.

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The best VCC Live to EBC Group tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick what data you need to migrate and start the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer support information.
Simple and easy process

You don’t have to bother about scripting or constantly control each record transferred.

Just attach your source and target, pick what you need to migrate and allow the Migration Wizard deal with the rest for you.

Data maintenance

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can access to your credentials or records.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select what goes where, when it goes, and how.

Our developers considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to propose the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from VCC Live to EBC Group

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in EBC Group.

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Retained connectivity between object and people

When migrating your records from VCC Live to EBC Group we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to EBC Group

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to EBC Group work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect VCC Live

    Choose and link your VCC Live service desk with HDM.

  • Connect EBC Group

    Grant the right to access your EBC Group account.

  • Outline your needs

    Let us know what parts of your migration you need to adjust

  • Get your requirements estimated

    We'll investigate your case and get back to you with a total price and a scope of work.

  • Migrate from VCC Live to EBC Group all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your EBC Group import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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