VCC Live to DigitalGenius
migration service
Extremely easy , no special skill set or coding required. A complete VCC Live to DigitalGenius data migration instrument.
VCC Live to DigitalGenius
The best VCC Live to DigitalGenius tool made for you
There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid the system analysis and script development processes. Just decide on the records you need to transfer and start the transition immediately.Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and see the wonders happening.Data structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost vital customer service information.Simple and easy procedure
You don’t have to bother about coding or continuously control each record transferred.
Just attach both platforms, pick what you want to migrate and let the tool do the remainder.
Intact data links
Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.
You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is priority
You data is key which is why we designed a tool that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.
Data mapping
Choose information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Outside of producing great customer support services, we always want to develop our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the general experience.
Why you should use Help Desk Migration to migrate data from VCC Live to DigitalGenius
Strong safety of your records
The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in DigitalGenius.Next
Sustained connection between object and people
When migrating your records from VCC Live to DigitalGenius we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from VCC Live to DigitalGenius
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from VCC Live to DigitalGenius work
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Get ready
Sign-up and go to our migration service.
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Connect VCC Live
Select and connect your VCC Live service desk with HDM.
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Connect DigitalGenius
Grant the right to access your DigitalGenius account.
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Clarify your requirements
Let us know what elements of your migration you need to modify
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Get your needs estimated
We shall analyze your application and get back to you with a price range and a scope of work.
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Migrate from VCC Live to DigitalGenius all data
Move all your customer service information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. -
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service. -
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro perform your DigitalGenius import
Our team would be more than happy to perform a customized migration if you have particular demands.
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