VCC Live to DiamanteDesk
migration service

Smooth , no special skill set or coding required. A complete VCC Live to DiamanteDesk data migration software.

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Your best tool for VCC Live to DiamanteDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on what data you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing vital customer support information.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Attach the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is everything which is why we designed a system that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Outside of producing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from VCC Live to DiamanteDesk

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in DiamanteDesk.

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Sustained relation between object and people

When migrating your data from VCC Live to DiamanteDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to DiamanteDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VCC Live to DiamanteDesk work

  • Prepare

    Sign up and go to our migration service.

  • Choose and link your VCC Live service desk with HDM.

  • Connect DiamanteDesk

    Give access to your DiamanteDesk account.

  • Clarify your business needs

    Let us know exactly what parts of your migration you would like to adjust

  • Have your needs estimated

    We'll research your case and send you with a the overall cost and a scope of work.

  • Migrate from VCC Live to DiamanteDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your DiamanteDesk import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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