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VCC Live to CSV
migration service

Trouble-free , no special expertise or programming required. A complete VCC Live to CSV data migration instrument.

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The best VCC Live to CSV tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose customer info you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target system and observe the magic happening.
Data completion
Transfer your help desk info in full to ensure that no ticket has lost critical customer service information.
Automated tool

Worried that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool accessible as possible.

Connect the help desks, select records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive how you expected.

Security is priority

You data is key which is why we designed a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from VCC Live to CSV

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in CSV.

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When migrating your records from VCC Live to CSV we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to CSV

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to CSV work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from VCC Live to CSV.

  • Fill out the form with requested credentials to allow our data migration tool to fetch data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to CSV all data

    Once everything's validated, determine a quiet time with the least load on the support staff and begin migrating from VCC Live to CSV.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your CSV import

Our team would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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