VCC Live to Casengo
migration service

Extremely easy , no special expertise or programming required. A complete VCC Live to Casengo data migration software.

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The best VCC Live to Casengo tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply choose the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target system and see the wonders happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost vital customer support information.
Automated tool

Worried that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as it can possibly be.

Attach the platforms, choose records, click ok, and you’re done!

Data dependency

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In only a few buttons to press it is possible to choose what goes where, when it starts, and in what order.

Our developers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to propose the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from VCC Live to Casengo

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right places in Casengo.

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Retained connection between object and people

When migrating your records from VCC Live to Casengo we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Casengo work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect VCC Live

    Opt and link your VCC Live service desk with HDM.

  • Connect Casengo

    Give access to your Casengo account.

  • Outline your business needs

    Let us know what elements of your migration you would like to adjust

  • Get your needs estimated

    We'll investigate your case and send you with a the overall cost and a scope of tasks.

  • Migrate from VCC Live to Casengo everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Casengo import

Our team would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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