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VCC Live to Adobe Experience Manager
migration service

Trouble-free , no special skill set or coding required. A complete VCC Live to Adobe Experience Manager data migration software.

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The best VCC Live to Adobe Experience Manager tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick customer info you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the target solution and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost essential customer service information.
Automated tool

Afraid that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool simple to use as possible.

Attach the platforms, select data, click ok, and you’re done!

Data maintenance

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our staff members have access to your passwords or records.

You may be sure that with HDM no data breaches are possible.

Data mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we strive to offer the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from VCC Live to Adobe Experience Manager

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in Adobe Experience Manager.

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Retained connectivity between object and people

When migrating your records from VCC Live to Adobe Experience Manager we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from VCC Live to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from VCC Live to Adobe Experience Manager work

  • Get ready

    Sign up and go to our migration tool.

  • Connect VCC Live

    Choose and connect your VCC Live service desk with HDM.

  • Grant the right to access your Adobe Experience Manager account.

  • Express your business needs

    Let us understand precisely what aspects of your migration you wish to tweak

  • Get your preferences estimated

    We will research your application and send you with a price range and a scope of work.

  • Migrate from VCC Live to Adobe Experience Manager all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Adobe Experience Manager import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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