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USU Valuemation (ITSDM) to UserEcho
migration service

Smooth , no special know how or coding required. A complete USU Valuemation (ITSDM) to UserEcho data migration tool.

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Your best tool for USU Valuemation (ITSDM) to UserEcho data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose customer info you need to move and set off with the transition right away.
Effortless transition process
No special expertise needed. Just select what data will go to the target system and observe the magic happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost essential customer service information.
Effortless process

No need to worry about scripting or continuously control each piece of info moved.

Just attach both platforms, pick what you need to migrate and let the system do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is key which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our developers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to UserEcho

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in UserEcho.

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Maintained connectivity between object and people

When migrating your data from USU Valuemation (ITSDM) to UserEcho we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from USU Valuemation (ITSDM) to UserEcho work

  • Prepare

    Sign up and go to our migration service.

  • Connect USU Valuemation (ITSDM)

    Opt and connect your USU Valuemation (ITSDM) service desk with HDM.

  • Give access to your UserEcho account.

  • Express your business needs

    Let us know what components of your migration you want to tweak

  • Get your preferences estimated

    We will analyze your application and get back to you with a price and a scope of tasks.

  • Migrate from USU Valuemation (ITSDM) to UserEcho all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your UserEcho import

Our staff would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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