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USU Valuemation (ITSDM) to SupportPortal
migration service

Trouble-free , no special skill set or programming required. A complete USU Valuemation (ITSDM) to SupportPortal data migration instrument.

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The best USU Valuemation (ITSDM) to SupportPortal tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose the records you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the new system and see the wonders happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing vital customer service information.
Effortless procedure

No need to worry about coding or constantly control each piece of info transferred.

Just attach both platforms, tick what you want to migrate and let the tool do the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you expected.

Security is paramount

You data is everything which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in control

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to SupportPortal

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in SupportPortal.

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When migrating your records from USU Valuemation (ITSDM) to SupportPortal we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from USU Valuemation (ITSDM) to SupportPortal work

  • Get ready

    Register and go to our migration wizard.

  • Select and connect your USU Valuemation (ITSDM) service desk with HDM.

  • Connect SupportPortal

    Grant access to your SupportPortal account.

  • Outline your requirements

    Let us know exactly what parts of your migration you wish to modify

  • Have your needs estimated

    We'll investigate your case and get back to you with a total price and a scope of work.

  • Migrate from USU Valuemation (ITSDM) to SupportPortal all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SupportPortal import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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