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USU Valuemation (ITSDM) to Solvemate
migration service

Trouble-free , no special expertise or programming required. A complete USU Valuemation (ITSDM) to Solvemate data migration tool.

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The best USU Valuemation (ITSDM) to Solvemate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target platform and see the wonders happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost essential customer service information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Link the platforms, pick data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in control

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from USU Valuemation (ITSDM) to Solvemate

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in Solvemate.

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Retained connectivity between object and people

When migrating your records from USU Valuemation (ITSDM) to Solvemate we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from USU Valuemation (ITSDM) to Solvemate work

  • Get ready

    Register and go to our migration wizard.

  • Connect USU Valuemation (ITSDM)

    Opt and connect your USU Valuemation (ITSDM) service desk with HDM.

  • Connect Solvemate

    Give access to your Solvemate account.

  • Describe your needs

    Let us know what elements of your migration you want to fine-tune

  • Have your needs estimated

    We will analyze your case and send you with a total price and a scope of tasks.

  • Migrate from USU Valuemation (ITSDM) to Solvemate everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Solvemate import

Our team would be more than happy to run a custom migration if you have specific demands.
Get a price estimation

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