USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage)
migration service

Smooth , no special know how or coding required. A complete USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) data migration software.

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Risk-free and Safe
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage)

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in SolarWinds Service Desk (Samanage).

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Retained association between object and people

When migrating your data from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage).

  • Connect USU Valuemation (ITSDM)

    Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    Once everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage).


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
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Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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