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USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage)
migration service

Smooth , no special know how or coding required. A complete USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) data migration software.

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Your best tool for USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on the records you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the target platform and see the miracle happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer service details.
Simple and easy procedure

No need to worry about coding or constantly watch each record transferred.

Just attach your source and target, pick what you want to migrate and let the system do the rest for you.

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your passwords or records.

You can be certain with HDM no data breaches are possible.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we strive to offer the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage)

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in SolarWinds Service Desk (Samanage).

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Retained association between object and people

When migrating your data from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start by setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage).

  • Connect USU Valuemation (ITSDM)

    Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    Once everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from USU Valuemation (ITSDM) to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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