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USU Valuemation (ITSDM) to Relay
migration service

Effortless , no special expertise or programming required. A complete USU Valuemation (ITSDM) to Relay data migration tool.

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Your best tool for USU Valuemation (ITSDM) to Relay data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just pick what data you need to migrate and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new solution and enjoy the miracle happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing vital customer support information.
Automated migration

Worried that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool interface accessible as it can possibly be.

Attach the help desks, select records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

You data is everything which is why we developed a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from USU Valuemation (ITSDM) to Relay

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in Relay.

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When migrating your data from USU Valuemation (ITSDM) to Relay we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from USU Valuemation (ITSDM) to Relay work

  • Prepare

    Sign-up and go to our migration software.

  • Select and link your USU Valuemation (ITSDM) service desk with HDM.

  • Connect Relay

    Give the right to access your Relay account.

  • Describe your business needs

    Let us understand precisely what parts of your migration you need to modify

  • Have your requirements estimated

    We shall analyze your case and send you with a cost and a scope of work.

  • Migrate from USU Valuemation (ITSDM) to Relay everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Relay import

Our staff would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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