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USU Valuemation (ITSDM) to ProProfs Help Desk
migration service

Effortless , no special knowledge or coding required. A complete USU Valuemation (ITSDM) to ProProfs Help Desk data migration tool.

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Your best tool for USU Valuemation (ITSDM) to ProProfs Help Desk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target platform and observe the wonders happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing critical customer support details.
Automated migration

Scared that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as it can possibly be.

Connect the platforms, pick records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

Information is key which is why we designed a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in charge

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from USU Valuemation (ITSDM) to ProProfs Help Desk

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in ProProfs Help Desk.

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Maintained connectivity between object and people

When migrating your data from USU Valuemation (ITSDM) to ProProfs Help Desk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from USU Valuemation (ITSDM) to ProProfs Help Desk work

  • Prepare

    Register and go to our migration tool.

  • Opt and link your USU Valuemation (ITSDM) support desk with HDM.

  • Grant access to your ProProfs Help Desk account.

  • Explain your requirements

    Let us know what elements of your migration you would like to adjust

  • Get your needs estimated

    We'll investigate your application and send you with a cost and a scope of tasks.

  • Migrate from USU Valuemation (ITSDM) to ProProfs Help Desk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ProProfs Help Desk import

Our staff would be more than happy to run a personalized migration in case you have special demands.
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