USU Valuemation (ITSDM) to ((OTRS)) Community Edition
migration service
Trouble-free , no special knowledge or coding required. A complete USU Valuemation (ITSDM) to ((OTRS)) Community Edition data migration instrument.
USU Valuemation (ITSDM) to ((OTRS)) Community Edition
The best USU Valuemation (ITSDM) to ((OTRS)) Community Edition tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and script development processes. Just pick the records you need to migrate and set off with the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new solution and see the miracle happening.Data completion
Transfer your help desk data in full to make sure that no ticket is missing vital customer service details.Automated tool
Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool interface is as easy to use as possible.
Attach the help desks, choose records, click ok, and you’re done!
Preserved data links
From sender information to phone number connection, your entire database will keep their prior connections intact.
You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you where you left it.
Security is priority
Information is everything which is why we developed a method that will keep your customer records untouched.
Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.
Record mapping
Select information that will be moved by using our built-in data viewer.
From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.
Simple & effective
In just a couple of clicks you will be able to choose what goes where, when it starts, and in what order.
Our developers considered customer experience as a priority and ensured that you will be able to use the system to its fullest.
Great service first
Except producing great customer service, we always want to develop our customer service.
As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the core experience.
Why you should use Help Desk Migration to switch from USU Valuemation (ITSDM) to ((OTRS)) Community Edition
Strong safety of your data
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in ((OTRS)) Community Edition.Next
Sustained connectivity between object and people
When migrating your records from USU Valuemation (ITSDM) to ((OTRS)) Community Edition we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from USU Valuemation (ITSDM) to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from USU Valuemation (ITSDM) to ((OTRS)) Community Edition work
Get ready
Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from USU Valuemation (ITSDM) to ((OTRS)) Community Edition.
Connect USU Valuemation (ITSDM)
Fill in the form with required credentials to make it possible for our data migration tool to access information from your current help desk.
Link ((OTRS)) Community Edition
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.
Select objects
Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs
Migrate limited amount of data
Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
Migrate to ((OTRS)) Community Edition everything
Once everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from USU Valuemation (ITSDM) to ((OTRS)) Community Edition.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet an expert run your ((OTRS)) Community Edition import
Our team would be more than happy to run a custom migration in case you have particular requirements.
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