USU Valuemation (ITSDM) to OTRS
migration service

Trouble-free , no special knowledge or coding required. A complete USU Valuemation (ITSDM) to OTRS data migration instrument.

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Trustworthy and Safe
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from USU Valuemation (ITSDM) to OTRS

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in OTRS.

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Sustained connectivity between object and people

When migrating your records from USU Valuemation (ITSDM) to OTRS we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from USU Valuemation (ITSDM) to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from USU Valuemation (ITSDM) to OTRS work

  • Get ready

    Sign up and go to our migration service.

  • Select and connect your USU Valuemation (ITSDM) support desk with HDM.

  • Connect OTRS

    Give access to your OTRS account.

  • Express your business needs

    Let us know exactly what aspects of your migration you would like to tweak

  • Have your requirements estimated

    We will research your application and get back to you with a price and a scope of work.

  • Migrate from USU Valuemation (ITSDM) to OTRS everything

    Migrate all your customer service records in a single push.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your OTRS import

Our team would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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Help Desk Migration service


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