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USU Valuemation (ITSDM) to osTicket
migration service

Extremely easy , no special know how or programming required. A complete USU Valuemation (ITSDM) to osTicket data migration instrument.

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The best USU Valuemation (ITSDM) to osTicket tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on the records you need to transfer and set off with the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and see the wonders happening.
Data structure maintenance
Migrate your help desk info in full to ensure that no ticket is missing vital customer service details.
Simple and easy process

No need to worry about coding or continuously control each record transferred.

Just attach both platforms, tick what you want to take to a new database and allow the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their previous data structure untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we created a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to osTicket

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in osTicket.

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When migrating your records from USU Valuemation (ITSDM) to osTicket we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from USU Valuemation (ITSDM) to osTicket work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from USU Valuemation (ITSDM) to osTicket.

  • Connect USU Valuemation (ITSDM)

    Complete the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket everything

    When everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from USU Valuemation (ITSDM) to osTicket.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records automatically

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Let a pro perform your osTicket import

Our team would be more than happy to perform a customized migration in case you have particular demands.
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