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USU Valuemation (ITSDM) to Hornbill Service Manager
migration service

Effortless , no special skill set or programming required. A complete USU Valuemation (ITSDM) to Hornbill Service Manager data migration software.

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Your best tool for USU Valuemation (ITSDM) to Hornbill Service Manager data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply choose what data you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target system and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost critical customer service details.
Easy procedure

No need to worry about coding or constantly watch each record transferred.

Just attach both platforms, pick what you need to migrate and allow the tool do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we developed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to select what goes where, when it goes, and in what order.

Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to Hornbill Service Manager

Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in Hornbill Service Manager.

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Maintained connectivity between object and people

When migrating your data from USU Valuemation (ITSDM) to Hornbill Service Manager we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from USU Valuemation (ITSDM) to Hornbill Service Manager work

  • Prepare

    Register and go to our migration software.

  • Connect USU Valuemation (ITSDM)

    Opt and connect your USU Valuemation (ITSDM) support desk with HDM.

  • Connect Hornbill Service Manager

    Grant access to your Hornbill Service Manager account.

  • Describe your business needs

    Let us understand precisely what components of your migration you wish to tweak

  • Get your requirements estimated

    We shall investigate your case and send you with a price and a scope of work.

  • Migrate from USU Valuemation (ITSDM) to Hornbill Service Manager all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Hornbill Service Manager import

Our staff would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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