Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

USU Valuemation (ITSDM) to Gemini
migration service

Extremely easy , no special knowledge or programming required. A complete USU Valuemation (ITSDM) to Gemini data migration tool.

More details

The best USU Valuemation (ITSDM) to Gemini tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on the records you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new platform and see the wonders happening.
Data completion
Migrate your help desk records in full to make certain that no ticket is missing vital customer service details.
Effortless process

No need to worry about coding or continuously control each record transferred.

Just attach both platforms, choose what you need to take to a new database and allow the Migration Wizard deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

You data is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In only a couple of clicks it will be possible to choose what goes where, when it starts, and in what order.

Our software considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from USU Valuemation (ITSDM) to Gemini

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in Gemini.

Next

Maintained connection between object and people

When migrating your records from USU Valuemation (ITSDM) to Gemini we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from USU Valuemation (ITSDM) to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from USU Valuemation (ITSDM) to Gemini work

  • Get ready

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from USU Valuemation (ITSDM) to Gemini.

  • Connect USU Valuemation (ITSDM)

    Complete the form with necessary credentials to allow our data migration tool to retrieve data from your current help desk.

  • Connect Gemini

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Gemini all data

    When everything's tested, determine a quiet time with the least load on the support staff and begin migrating from USU Valuemation (ITSDM) to Gemini.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Gemini import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution.…

5 Steps to Realizing You Need to Migrate Your Help Desk

Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base…

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number…

Book a Call
cancel
%s
— %s