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USU Valuemation (ITSDM) to DualDesk
migration service

Trouble-free , no special skill set or programming required. A complete USU Valuemation (ITSDM) to DualDesk data migration software.

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The best USU Valuemation (ITSDM) to DualDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just decide on customer info you need to migrate and start the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the new platform and observe the miracle happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing critical customer support information.
Automated tool

Scared that you’ll have to use special skills to move your customer service data? Don’t be as we ensured that our tool simple to use as possible.

Attach the platforms, pick records, click ok, and the migration is ready!

Data maintenance

Your customer data comes complete , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our employees can access to your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to pick the data arrangement, when it goes, and how.

Our developers considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to deliver the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to DualDesk

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in DualDesk.

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Maintained association between object and people

When migrating your records from USU Valuemation (ITSDM) to DualDesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from USU Valuemation (ITSDM) to DualDesk work

  • Get ready

    Register and go to our migration wizard.

  • Select and link your USU Valuemation (ITSDM) service desk with HDM.

  • Grant the right to access your DualDesk account.

  • Express your business needs

    Let us know what aspects of your migration you need to modify

  • Get your preferences estimated

    We'll investigate your case and get back to you with a total price and a scope of tasks.

  • Migrate from USU Valuemation (ITSDM) to DualDesk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your DualDesk import

Our team would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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