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USU Valuemation (ITSDM) to CA Service Desk Manager
migration service

Smooth , no special skill set or coding required. A complete USU Valuemation (ITSDM) to CA Service Desk Manager data migration software.

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Your best tool for USU Valuemation (ITSDM) to CA Service Desk Manager data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick customer info you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll need advanced skills to move your info? Worry not as we ensured that our tool is as easy to use as possible.

Link the help desks, select data, click ok, and the migration is ready!

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your passwords or records.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from USU Valuemation (ITSDM) to CA Service Desk Manager

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in CA Service Desk Manager.

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Maintained connectivity between object and people

When migrating your data from USU Valuemation (ITSDM) to CA Service Desk Manager we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from USU Valuemation (ITSDM) to CA Service Desk Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from USU Valuemation (ITSDM) to CA Service Desk Manager work

  • Prepare

    Register and go to our migration tool.

  • Connect USU Valuemation (ITSDM)

    Select and connect your USU Valuemation (ITSDM) support desk with HDM.

  • Grant access to your CA Service Desk Manager account.

  • Detail your needs

    Let us know what aspects of your migration you want to fine-tune

  • Get your needs estimated

    We shall investigate your application and send you with a cost and a scope of tasks.

  • Migrate from USU Valuemation (ITSDM) to CA Service Desk Manager everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CA Service Desk Manager import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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