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USU Smart Link to WonderDesk
migration service

Extremely easy , no special skill set or coding required. A complete USU Smart Link to WonderDesk data migration software.

More details
There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply decide on customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the target platform and observe the magic happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket is missing essential customer service details.
Automated tool

Worried that you’ll need special skills to migrate your info? Worry not as we made sure that our tool interface simple to use as possible.

Link the platforms, pick records, click ok, and you’re done!

Data maintenance

Your information comes unite and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our staff members have see your credentials or other information.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and how.

Our software considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we strive to offer the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in WonderDesk.

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Retained relation between object and people

When migrating your records from USU Smart Link to WonderDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign-up and go to our migration tool.

  • Choose and connect your USU Smart Link support desk with HDM.

  • Connect WonderDesk

    Give the right to access your WonderDesk account.

  • Detail your needs

    Let us know exactly what elements of your migration you need to adjust

  • Get your requirements estimated

    We will research your case and get back to you with a cost and a scope of tasks.

  • Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your WonderDesk import

Our team would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

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