USU Smart Link to Vivocha
migration service

Smooth , no special know how or coding required. A complete USU Smart Link to Vivocha data migration software.

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Secure and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of data

Strong security of your records

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in Vivocha.

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Maintained relation between object and people

When migrating your data from USU Smart Link to Vivocha we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


  • Prepare

    Sign-up and go to our migration service.

  • Select and connect your USU Smart Link service desk with HDM.

  • Grant the right to access your Vivocha account.

  • Express your business needs

    Let us know what components of your migration you want to tweak

  • Get your preferences estimated

    We will analyze your application and send you with a price and a scope of work.

  • Migrate all your customer support information in a single push.


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Vivocha import

Our staff would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation
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