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USU Smart Link to Vision Helpdesk
migration service

Trouble-free , no special expertise or coding required. A complete USU Smart Link to Vision Helpdesk data migration tool.

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There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just choose the records you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new system and see the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.
Automated tool

Scared that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool interface accessible as it can possibly be.

Link the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we designed a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Simple & effective

In just a couple of clicks it is possible to choose what goes where, when it starts, and how.

Our software considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Except producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the core experience.


Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Vision Helpdesk.

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Sustained association between object and people

When migrating your records from USU Smart Link to Vision Helpdesk we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Register and go to our migration tool.

  • Select and link your USU Smart Link support desk with HDM.

  • Connect Vision Helpdesk

    Give the right to access your Vision Helpdesk account.

  • Describe your needs

    Let us know exactly what aspects of your migration you need to modify

  • Get your needs estimated

    We shall investigate your application and get back to you with a price and a scope of work.

  • Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Vision Helpdesk import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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