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USU Smart Link to VI Service Desk
migration service

Trouble-free , no special skill set or coding required. A complete USU Smart Link to VI Service Desk data migration tool.

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There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on the records you need to move and set off with the transition right away.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and see the magic happening.
Data structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing essential customer support details.
Easy process

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just attach your source and target, tick what you want to take to a new database and allow the system do the remainder.

Data maintenance

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our staff members can see your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

You’re in control

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to offer the most effective migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in VI Service Desk.

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Maintained connection between object and people

When migrating your records from USU Smart Link to VI Service Desk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign up and go to our migration service.

  • Select and link your USU Smart Link support desk with HDM.

  • Connect VI Service Desk

    Give the right to access your VI Service Desk account.

  • Outline your business needs

    Let us know what elements of your migration you want to tweak

  • Get your needs estimated

    We will investigate your application and send you with a price and a scope of work.

  • Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your VI Service Desk import

Our team would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

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