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USU Smart Link to UVdesk
migration service

Effortless , no special knowledge or coding required. A complete USU Smart Link to UVdesk data migration instrument.

More details
No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just pick what data you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new solution and enjoy the magic happening.
Record completion
Transfer your help desk records in full to make certain that no ticket has lost essential customer service information.
Automated migration

Scared that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface is as easy to use as possible.

Connect the platforms, choose records, click ok, and you’re done!

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your credentials or other information.

You can be sure that with HDM no data breaches are possible.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Simple & effective

In just a few clicks you will be able to select what goes where, when it starts, and in what order.

Our developers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in UVdesk.

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Sustained connectivity between object and people

When migrating your data from USU Smart Link to UVdesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from USU Smart Link to UVdesk.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect UVdesk

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to UVdesk all data

    When everything's validated, find a quiet time with the least load on the support team and start migrating from USU Smart Link to UVdesk.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your UVdesk import

Our staff would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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