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USU Smart Link to UserVoice
migration service

Smooth , no special knowledge or coding required. A complete USU Smart Link to UserVoice data migration instrument.

More details
No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to move and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost vital customer service information.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Link the help desks, pick records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

You data is key which is why we developed a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You control the process

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to pick the data arrangement, when it starts, and how.

Our developers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the core experience.


Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right places in UserVoice.

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Retained connection between object and people

When migrating your data from USU Smart Link to UserVoice we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from USU Smart Link to UserVoice.

  • Fill out the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to UserVoice everything

    Once everything's tested, find a quiet time with the minimal load on the support department and start migrating from USU Smart Link to UserVoice.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your UserVoice import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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