USU Smart Link to UseDesk
migration service
Extremely easy , no special skill set or programming required. A complete USU Smart Link to UseDesk data migration instrument.
USU Smart Link to UseDesk
The best USU Smart Link to UseDesk tool made for you
There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.Save on your time and money
Avoid complex data audit and script development processes. Simply choose what data you need to move and start the transition right away.Simple transition process
No tech expertise required. Just pick what data will go to the target system and enjoy the magic happening.Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost essential customer service information.Automated tool
Worried that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.
Attach the help desks, pick data, click ok, and you’re done!
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.
You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you left it.
Data safety is paramount
Information is key which is why we developed a system that will keep your data safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.
Data mapping
Select information that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Apart from providing great customer service, we always want to develop our customer service.
As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the core experience.
Why you should use Help Desk Migration to migrate data from USU Smart Link to UseDesk
Strong privacy of your records
The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in UseDesk.Next
Retained association between object and people
When migrating your records from USU Smart Link to UseDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from USU Smart Link to UseDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from USU Smart Link to UseDesk work
Get ready
Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from USU Smart Link to UseDesk.
Link USU Smart Link
Fill out the form with requested credentials to permit our data migration tool to access information from your current help desk.
Link UseDesk
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
Select objects
Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs
Migrate limited amount of data
Try our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
Migrate to UseDesk everything
When everything's tested out, choose a quiet time with the least load on the support department and begin migrating from USU Smart Link to UseDesk.
Your data is in good hands
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet a pro perform your UseDesk import
Our team would be more than happy to perform a custom migration if you have specific needs.
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